In this guide
Before you start.
- Check that you have met your minimum payment requirement. Sun Tan City describes cancelling as easy after that point, so a membership still inside its commitment may not show the option yet.
- Cancel before the month ends. Sun Tan City bills auto-pay members at the same time each month and says to cancel by the last day of the month to avoid another charge.
- Decide between a freeze and a cancellation. A freeze locks in your current membership pricing and costs an automatic $5 freeze payment, and it unfreezes on the date you choose or after 12 months.
- Install the Sun Tan City app and make sure you can log in with the account that holds the membership, since that is where Sun Tan City says to cancel.
- Keep proof. Screenshot the confirmation with its date so you can show when you cancelled if a charge arrives later.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel Sun Tan City, step by step.
Cancel in the Sun Tan City app
This is the route Sun Tan City gives in its FAQ. The membership is billed by Sun Tan City through auto-pay, not by Apple or Google, so it is managed inside your Sun Tan City account.
- Open the Sun Tan City app and log in to the account that holds your membership.
- Go to the section where you manage your account and membership.
- Choose the option to cancel and follow the prompts through to the end.
- Save a screenshot of the confirmation with the date.
- Make sure this happens by the last day of the month, so the next monthly charge is not taken.
If no cancel option appears, the most likely reason is that the minimum payment requirement has not been met yet. Sun Tan City only describes cancelling as available after that point.
Ask a salon or contact Sun Tan City
Sun Tan City invites members who are unhappy with their membership to speak with a Tanning Consultant or use Contact Us. Use this if the app will not complete the cancellation or you are unsure about your minimum payments.
- Speak with a Tanning Consultant at a Sun Tan City salon, or use the Contact Us page on suntancity.com.
- Say that you want to cancel your membership and ask whether your minimum payment requirement has been met.
- Ask when your last monthly charge will be and whether anything else is still due.
- Ask for confirmation in writing or by email.
- Check your statement after the next billing date to make sure the charge stopped.
Expect to be offered a different membership option or a freeze first. Sun Tan City says it is willing to work with members on an option that suits them, but cancelling is your decision.
What happens next?
- Sun Tan City bills auto-pay memberships at the same time each month, so cancelling after the last day of the month generally means one more charge.
- Sun Tan City offers a freeze as the alternative to cancelling. During a freeze an automatic $5 freeze payment is charged, and if you unfreeze early you pay a prorated amount for the rest of that month and your freeze fees are credited to your Sun Tan City account.
- Deleting the app does not cancel the membership. Cancel it from your account first.
- Your membership worked at any Sun Tan City location, so it does not matter which salon you visited most.
Pausing or freezing Sun Tan City.
Can I freeze my Sun Tan City membership?
Yes. Sun Tan City offers a freeze anytime after you have fulfilled your monthly agreement, managed online or in the app. An automatic $5 freeze payment is charged during the freeze, and it unfreezes on your chosen date or after 12 months.
WHEN IT DOES NOT WORK
If you get stuck.
There is no cancel option in the app
Sun Tan City says cancelling is easy after you have met your minimum payment requirement, so a membership still inside that requirement may not offer it. Ask a Tanning Consultant or use Contact Us to confirm how many payments remain and when you will be able to cancel.
I cancelled and was still charged for the month
Sun Tan City says to cancel by the last day of the month to avoid another charge. A cancellation made after the month ended is likely to have missed that deadline. If you cancelled in time, contact Sun Tan City with your dated confirmation.
I froze my membership and I am still being charged
A freeze is not free. Sun Tan City charges an automatic $5 freeze payment during the freeze, and the account unfreezes on the date you chose or after 12 months. If you are not coming back, cancel the membership instead of leaving it frozen.
I deleted the app and still get charged
Removing the app does not touch your membership or auto-pay. Reinstall it, log in, and cancel from your account, or speak with a Tanning Consultant.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Sun Tan City membership?
Log in on the Sun Tan City app to manage your account and cancel, once you have met your minimum payment requirement. Cancel by the last day of the month to avoid another monthly charge.
When is the last day to cancel Sun Tan City?
Sun Tan City says to cancel by the last day of the month to avoid another charge.
Can I cancel Sun Tan City before my minimum payments are done?
Sun Tan City describes cancelling as available after you have met your minimum payment requirement. Speak with a Tanning Consultant or contact Sun Tan City to find out what remains on your agreement.
Does deleting the Sun Tan City app cancel my membership?
No. The membership and its auto-pay continue until you cancel them from your account.
Provider resources
- Sun Tan City: FAQs (membership, freeze, cancellation)
- Sun Tan City on the App Store
- Sun Tan City on Google Play
Instructions reviewed .
Subex is independent of Sun Tan City. Availability and cancellation terms can vary by plan, billing provider and country.
