HEALTH & FITNESSMembership cancellation guide

How to cancel Equinox membership.

Equinox says you may cancel your membership in club with a club manager, by mail as described in your Membership Agreement, by emailing Cancellations@Equinox.com, by phone through Equinox Concierge, or by logging into your account on Equinox.com. Notice periods vary by state, and in some states there are extra cancellation methods, so your Membership Agreement sets the deadline that applies to you. If you are only going away for a while, Equinox recommends a freeze instead. Coaching, Pilates and spa subscriptions are cancelled separately.

Instructions reviewed October 2026

In this guide

Before you start.

  • Get a copy of your Membership Agreement. Equinox says notice periods vary by state and that the agreement holds the requirements specific to your membership. Concierge@equinox.com can send you a copy.
  • Check your billing status first. The EQX+ app shows your status under Membership & Billing, and you can also check it at equinox.com/account.
  • Decide whether a freeze fits better. Equinox recommends freezing rather than cancelling if you are going on an extended vacation or cannot use the club for a brief period.
  • List any separate subscriptions. Personal Training, Pilates and Spa subscription programs renew on their own and have their own cancellation terms in your Subscription Agreement.
  • If your dues recently went up, read your agreement closely. Equinox says that in certain states, cancelling soon after a dues increase may give you additional rights.

FOLLOW THE RIGHT BILLING ROUTE

Cancel Equinox, step by step.

Cancel online

Equinox lists logging into your account on Equinox.com as one of its cancellation methods. It is the quickest way to leave a dated record without visiting a club.

  1. Go to equinox.com/account and sign in with the account that holds your membership.
  2. Find your membership and follow the cancellation option through to the end.
  3. Save the confirmation and note the effective date it shows.
  4. Check the status afterwards in the EQX+ app under Membership & Billing.

Your notice period still applies. Equinox says notice periods vary by state and are set out in your Membership Agreement.

Cancel at your club

Equinox lists cancelling in club with a club manager as one of its methods. It is the route to use if you want to settle billing questions face to face.

  1. Go to your club and ask to speak with a club manager.
  2. Say that you are cancelling your membership, and ask when the cancellation takes effect under your Membership Agreement.
  3. Ask whether any Personal Training, Pilates or Spa subscription programs on your account need cancelling too.
  4. Ask for written confirmation of the cancellation and its effective date.

Cancel by mail

Equinox accepts cancellation by mail as described in your Membership Agreement. The agreement gives the address and any requirements for written notice.

  1. Find the mailing instructions in your Membership Agreement. Concierge@equinox.com can send you a copy of the agreement.
  2. Write a signed letter saying you are cancelling your membership, with your full name and home club.
  3. Send it as your agreement describes, using a method with proof of delivery, and keep a copy.
  4. Allow for your state's notice period from when Equinox receives it.

Cancel by email

Equinox accepts cancellation requests by email to Cancellations@Equinox.com. Email gives you a timestamped record if anything is disputed later.

  1. Email Cancellations@Equinox.com from the address on your membership.
  2. Include your full name, your home club and your member barcode if you have it, and say you are cancelling your membership.
  3. Ask for written confirmation of the cancellation and the date it takes effect.
  4. Keep the sent email and the reply together.

Cancel by phone through Equinox Concierge

Equinox lists cancelling by phone through Equinox Concierge as another method, and publishes the current Concierge phone number on Equinox.com.

  1. Get the current Equinox Concierge number from Equinox.com.
  2. Call and say that you are cancelling your membership, not freezing it.
  3. Ask for the effective date and for written confirmation by email.
  4. Note the date, time and the name of the person you spoke to.

Cancel an Equinox+ app subscription

Equinox+ is Equinox's digital service and has its own Service Membership, separate from a club membership. Equinox says an active club membership currently includes complimentary access to it, so this route is only for people who pay for Equinox+ on its own, including through the App Store or Google Play.

  1. If you subscribed on the Equinox+ website, sign in at equinoxplus.com/account, select Cancel Membership and confirm.
  2. You can also cancel by emailing hello@equinoxplus.com, or through the mobile app.
  3. If you subscribed through Apple: open Settings, tap your name, tap Subscriptions, select Equinox+ and tap Cancel Subscription.
  4. If you subscribed through Google Play: open the Play Store, tap your profile icon, choose Payments & subscriptions, then Subscriptions, select Equinox+ and cancel.
  5. Cancel before your next billing date to avoid the next month's fee.

Equinox+ terms say a Service Membership bought through a third party may need to be cancelled with that third party, for example by turning off auto-renew there.

What happens next?

  • Your notice period runs according to your state and Membership Agreement, so dues may continue until it ends.
  • Lockers and laundry services end when your membership agreement ends, under Equinox's member policies.
  • Coaching, Pilates and spa subscriptions keep renewing until you cancel them under their own terms.
  • You can reactivate a cancelled membership at your local club or by emailing Concierge@Equinox.com.

Pausing or freezing Equinox.

How do I freeze my Equinox membership?

Equinox says you can request a freeze in person at any club in your membership class, where you complete a Freeze request form, or by emailing Concierge@Equinox.com. Its member policies describe freezes for medical or other statutorily required reasons, and it asks members to contact the front desk or Concierge about freezing for non-medical reasons.

Can I pause my Equinox membership instead of cancelling?

Equinox calls a pause a freeze, and recommends it over cancelling if you are going on an extended vacation or cannot use the club for a brief period. Locker and laundry fees, and expiration dates for sessions and spa treatments, are not suspended during a freeze.

WHEN IT DOES NOT WORK

If you get stuck.

My Personal Training or Pilates sessions kept renewing after I cancelled

They are separate subscriptions. Equinox says app-based session auto-renew is turned off in your Membership & Billing settings, and in-club Pilates, Personal Training and Spa subscription programs are cancelled in person at the club on your Subscription Agreement, by mail to Equinox Concierge, by phone through Equinox Concierge, or by email to Concierge@Equinox.com.

I was charged after I cancelled

Equinox says notice periods vary by state and are set by your Membership Agreement, so a charge inside the notice period can be expected. If it falls after the notice period, email Concierge@Equinox.com with your cancellation confirmation and ask for a correction.

My freeze request was refused

Equinox's member policies say you cannot freeze with a past-due balance or a membership not in good standing, if you joined through a payroll-deducted or subsidized corporate program, or if you have a short-term membership. Retroactive freezes are not permitted. Some medical freeze requests need a signed letter from a credentialed medical provider.

My membership switched back to active during a freeze

Equinox says members may not use any club while frozen. If you check in during a freeze, Equinox may revert the membership to active status without further notice and add a prorated dues charge.

I cancelled my Equinox+ app but my club dues continue

Equinox+ is a separate digital Service Membership. Cancelling it does not cancel your club membership, which needs one of the club cancellation methods above.

GOOD TO KNOW

Questions, answered.

Can I cancel my Equinox membership online?

Yes. Equinox lists logging into your account on Equinox.com as a cancellation method, along with in club, mail, email to Cancellations@Equinox.com and phone through Equinox Concierge. For a general checklist that applies to any gym, see /how-to-cancel-a-membership.

How much notice does Equinox need?

It varies by state. Equinox says notice periods vary by state and points you to your Membership Agreement for the requirements specific to your membership.

How do I unfreeze or reactivate my Equinox membership?

Equinox says you can unfreeze, or reactivate a cancelled membership, at your local club or by emailing Concierge@Equinox.com.

Does cancelling Equinox+ cancel my club membership?

No. Equinox+ is a separate digital service with its own Service Membership terms. A club membership is cancelled through the club methods Equinox lists.

Provider resources

Instructions reviewed .

Subex is independent of Equinox. Availability and cancellation terms can vary by plan, billing provider and country.

Take back control of
your subscriptions.

Manage subscriptions, track recurring bills, and decide what’s worth keeping before the next renewal. One clear place to start.

Get Subex Free

Or read the cancellation guides

Free for 1 subscription · No sign-up · No bank login