In this guide
Before you start.
- Work out which platform sold you the membership, because that decides everything. Angel names six: angel.com, the Angel Store on Shopify, Apple, Google Play, Roku and Amazon Fire TV.
- If you cannot find the membership at all, check the email address. Angel states that many customers sign in incorrectly, and suggests trying a different email address, checking whether you used an Apple or Google login, and checking whether you signed up through Amazon, Roku or shop.angel.com. Angel points to the original Guild membership confirmation email as the way to identify the right address.
- Check for gifted memberships before you cancel. Angel states that any gifted memberships attached to your account must be cancelled separately, and that they will not automatically cancel when the main membership is cancelled.
- Consider pausing instead. Angel offers a pause for memberships bought directly on its website, and states that pausing keeps your account in place and saves your viewing history, while cancelling means rejoining later as a new member.
- Do not expect money back. Angel states that per its terms and conditions there are no refunds, pro-rated or otherwise, for any unused membership time, and that you keep access through the remainder of the paid period.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel Angel Guild, step by step.
Start in your Angel account
This is the route Angel documents first, and it works as a router: it identifies the platform that bills you and hands you off to it.
- Log in at angel.com/account with the email address associated with your Guild membership.
- Click on Membership and Payments and look for the listing under Membership.
- Select Manage Membership.
- Click on Cancel Membership.
- Select Cancel Membership at the bottom.
- Click the button at the bottom of the screen to be taken to the cancellation page, for example Continue to Apple. You are redirected to the platform where you purchased your membership, and you must complete the cancellation there.
Angel states that your cancellation is not complete until you cancel your membership on the platform where you originally purchased it. If you bought directly from Angel, the flow completes with a confirmation screen and a Done button.
Pause instead of cancelling
Only available if you signed up directly through Angel's website. Angel states that platforms such as Apple, Google Play, Roku and Amazon bill and manage those memberships, not Angel.
- Go to your membership page in your Angel account.
- Select Pause Membership.
- Follow the prompts to confirm.
- When you are ready to come back, return to the same page and select Resume Membership.
Angel states that pausing temporarily stops your membership and billing, your account stays active and your viewing history is saved, and you can resume anytime. Cancelling instead ends the membership, and Angel states that rejoining later means signing up as a new member.
Cancel on iPhone or iPad
Angel states that if you purchased on a mobile device, the membership is billed directly through the Apple App Store, and that Angel does not have access to cancel iOS Guild memberships on your behalf.
- Open the Settings app.
- Tap on your name.
- Select Subscriptions.
- Select Angel Guild.
- Select Cancel Subscription.
For a membership bought on an Apple TV, Angel gives a different path: from any Apple device open Settings, go to Users and Accounts, then under Account Name select the subscription and follow the onscreen instructions to cancel.
Cancel on Android
Angel lists this route for memberships bought in the Angel Android app, or on Android TV and Google TV.
- Sign in at play.google.com, or open the Google Play Store app on an Android phone.
- Click on your profile picture at the top right of the screen.
- Select Payments and subscriptions.
- Click the Subscriptions tab.
- For the subscription you want to cancel, click Manage, then Cancel subscription.
- Within the confirmation pop-up select a reason, then click Continue.
Cancel a membership Amazon or Fire TV bills
Angel documents this separately for memberships bought on a Fire TV device.
- Sign in to amazon.com/appstoresubscriptions.
- For the subscription you want to cancel, click on Actions.
- Click on Turn off Auto Renewal.
- Within the confirmation pop-up select a reason.
- Click Continue to Cancel.
Cancel a membership bought at the Angel Store
A membership bought from Angel's shop is processed by a different system from one bought on angel.com, and it has its own login.
- Sign in to your Angel account at shop.angel.com/tools/recurring/login.
- Click on Manage Subscriptions.
- Select manage subscriptions from the options on the right.
- Cancel your subscription on the last page.
Angel states that memberships purchased from angel.com/shop are processed directly through Shopify, and that cancellation has to go through Shopify or with the assistance of its support team.
Cancel a membership Roku bills
Angel lists Roku among the platforms that bill memberships directly.
- Sign in at my.roku.com and go to your subscriptions.
- Select the Angel subscription.
- Select Manage subscription, then turn off auto-renew or unsubscribe.
- Confirm, and check the entry shows an end date rather than a renewal date.
What happens next?
- Access continues to the end of the paid period. Angel states you keep access through the remainder of the paid period after cancelling.
- Angel states that per its terms and conditions there are no refunds, pro-rated or otherwise, for any unused membership time.
- Angel states that cancelling ensures no further billing takes place unless you choose to purchase again in the future.
- Gifted memberships keep billing. Angel states they must be cancelled separately and do not cancel automatically with the main membership.
- A cancelled membership means rejoining as a new member. Angel states this in contrast to pausing, which keeps the account and your viewing history in place.
Pausing or freezing Angel Guild.
Can I pause my Angel Guild membership?
Yes, if you signed up directly on Angel's website. Go to your membership page, select Pause Membership and confirm, then select Resume Membership when you want it back. Angel states that memberships bought through Apple, Google Play, Roku or Amazon are managed by those platforms instead.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled in my Angel account but I am still being charged
The Angel account flow is a router, not always the cancellation itself. Angel states that your cancellation is not complete until you cancel your membership on the platform where you originally purchased it, and its own steps end by sending you onward with a button such as Continue to Apple. If you stopped at the Angel confirmation and never completed the step on Apple, Google, Roku, Amazon or Shopify, the membership is still live there.
I cannot find an active membership on my account
Angel says this is common and is usually the wrong sign-in. It suggests trying a different email address, checking whether you used an Apple or Google login rather than an email and password, and checking whether you signed up through Amazon, Roku or shop.angel.com. Angel points to the original Guild membership confirmation email as the reliable way to find the right address.
I cancelled but a second charge keeps appearing
Check for a gifted membership. Angel states that any gifted memberships attached to your account must be cancelled separately, and that they will not automatically cancel when the main membership is cancelled. Each gift is its own subscription and needs its own cancellation.
Angel support says it cannot cancel my membership for me
For an Apple-billed membership that is accurate rather than an excuse. Angel states directly that it does not have access to cancel iOS Guild memberships on your behalf. The same logic applies to Google Play, Roku and Amazon: those companies bill the membership and only their subscription settings can stop it.
I want a break without losing my viewing history
Use the pause rather than cancelling, if you signed up on Angel's website. Angel states that pausing temporarily stops the membership and billing while the account stays active and viewing history is saved, and that cancelling means rejoining later as a new member. Angel states that if you signed up through Apple, Google Play, Roku or Amazon, those platforms manage the subscription and you have to contact them to make changes.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Angel Guild?
Log in at angel.com/account, click Membership and Payments, select Manage Membership, then Cancel Membership. Angel then sends you to the platform that bills you, and the cancellation is only complete once you finish it there.
Does Angel refund unused membership time?
No. Angel states that per its terms and conditions there are no refunds, pro-rated or otherwise, for any unused membership time. You keep access through the remainder of the paid period.
Do gifted memberships cancel with mine?
No. Angel states that gifted memberships attached to your account must be cancelled separately and will not automatically cancel when the main membership is cancelled.
Provider resources
- Angel: how do I cancel my Guild membership?
- Angel: how do I cancel my Guild membership? (Mobile)
- Angel: how do I pause my membership?
- Angel: cancelling a Guild membership on Apple TV (iOS)
- Angel: cancelling a Guild membership through Google Play
- Angel: cancelling a Guild membership on FireTV/Amazon
- Angel: cancelling a Guild membership through the Angel Store/Shopify
Instructions reviewed .
Subex is independent of Angel Guild. Availability and cancellation terms can vary by plan, billing provider and country.
